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Marc Guberti

E355: Enhancing The Customer Experience With Jill Raff

May 31, 2019 by Marc Guberti Leave a Comment

Jill Raff is highly experienced CX Strategist (Customer Experience) and published author.  For over 25 years she has been delivering world-class customer service and experiences.

Now she’s developed simple habits that anyone, even overworked entrepreneurs stretched too thin between work and family, can implement to right the ship, reverse disease, lose weight and feel great. She developed her customer-first philosophy growing up in the “McDonald’s family.” as her family opened store #150 in Ocala, Florida back in 1959.

 

Quotes To Remember: 

“People are so busy putting out the fires.”
“Why would you make it harder for yourself?”
“People are living in the moment.” 
 
What You’ll Learn:
  • Enhancing the customer experience
  • How to better serve existing customers
  • Changing the customer culture
  • The E Cubed Model
  • Success habits 

 

Key Links From The Episode: 

Want to see how we can work together? Schedule a free strategy call here. 

Jill’s site

Jill’s free Customer Experience Checklist

Grow Your Influence Book Series

Filed Under: Breakthrough Success

Most People Have Content Marketing Backwards

May 30, 2019 by Marc Guberti Leave a Comment

Each part of my book Content Marketing Secrets reads out the way most people approach content.

First you create the content. Then, you use content marketing to expand your reach. Finally, you monetize by leading all of that traffic to the right pages.

That’s how it works from a consumer’s experience and for the end result.

However, “Create, Market, Monetize” is not the right way to think about your content brand.

If you think like this, you’ll create content on anything in your niche that you desire without any purpose behind that content. Sure, it would provide your audience with value and help build trust. But other than that, there’s no purpose behind the content.

The top content marketing experts don’t start their thinking process with the creation step. Instead, they start with the monetization step.

Determining what you’ll monetize will make it easier for you to create content that better aligns with your offers.

I create and provide free content with the intent of monetization. Providing value and building trust are two givens. Those form the foundation of the content I create, but I focus on monetization for two reasons:

  1. Since, for me, value and trust building are a given, I can focus on monetization without sacrificing any value
  2. If I don’t focus on monetization, it’s going to be really hard to monetize the content I create later

Let’s use my blog as an example. Right now, I’m talking about content marketing. I’ve already mentioned my book and can point people to the Content Marketing Success Summit like I just did.

I’m not pushing a sale and ending it there. I’m just sharing valuable insights and giving you options.

It’s no secret that content creators need to make money in order to continue creating content. You can use each of your blog posts to promote your product(s) or other people’s product(s) in an informative but non salesy way.

I know what products I have available. I then choose my content topics accordingly.

Another way you can think of monetization first is by creating free content that you incorporate in future products. It’s not uncommon for me to make some small edits to a blog post and put it in one of my books.

I’ll also take some of my free videos and put them in the bonus section for my training courses. It’s a way of providing customers with more value. Each product I create is a mix of exclusive content and some free content people forgot about. The products allow me to put my best blog posts and videos back in front of people.

And you’ll remember and implement more from a video in a $97 training course than if you just found that video on YouTube. With the right knowledge, you can use content marketing to expand your reach.

 

In Conclusion

Content marketing has always fascinated me. We all have the ability to make money from our content and serve a tribe at the same time.

But the monetization piece is pretty important for the content creator. We need money to keep going and providing more people with massive value.

What are your thoughts on this approach? Do you have any questions for me? Sound off in the comments section below.

Filed Under: content marketing Tagged With: content

E354: Successful People Quit All Of The Time With Dr. Stanley Robertson

May 29, 2019 by Marc Guberti Leave a Comment

Dr. Stanley Robertson has come to be known as “the quit doctor” because of his relentless determination to heal the world of the stigma and shame associated with the concept of quitting. He is an author, coach, and speaker who grew up in a project building on the south side of Chicago. Jack Canfield, the creator of Chicken Soup for the Soul, calls today’s guest the coolest person he knows. 

*The title of the episode may trigger some people. Look through the quotes to get an idea. I was first skeptical to this idea when I first came across it a few years ago but now have a deeper understanding. Dr. Stanley Robertson delivered some great insights in this episode. He also provides many examples in the episode*

 

Quotes To Remember: 

 
“You cannot grow while you are talking.” –I’ve used this one A LOT since our interview
“You should not quit because it’s hard.”
“Why am I telling him to do something he may not want to do?”
“We’ve been raised with the false notion that winners never quit.”
“Successful people do quit all the time.”
 
 
What You’ll Learn:
  • The art of quitting
  • When to quit and when not to quit
  • Examples of people who got better because they quit
  • False notions and seeing through them
  • Success habits 

 

Key Links From The Episode: 

Want to see how we can work together? Schedule a free strategy call here. 

The Quit Doctor

Quit: The Last Principle Of Success

Grow Your Influence Book Series

Filed Under: Breakthrough Success

Why It’s Silly To Not Delegate Your Work To Others

May 28, 2019 by Marc Guberti Leave a Comment

There’s a popular saying that’s become a cliche at this point…

“Go big or go home.”

The idea behind the saying is to put in the work to achieve your big goal. If you’re not willing to commit yourself, go home.

But going big isn’t just about you putting in the hours. It’s also about you making investments into your business.

You might be shocked to hear that many millionaires spend 6-figures each year on their education. That’s going big instead of going home.

You might not have 6-figures that you can exclusively put towards your education.

Successful people also delegate their tasks to others. They recognize their weaknesses and hire people who are strong in those areas.

One of my biggest weaknesses is content post-production. While I’m great at recording videos, I don’t enjoy editing them.

I had a stretch a few years ago where I published a new video each day for over 30 days. The reason I couldn’t keep it up was because of the post-production. That’s why I delegate that task to a highly skilled editor.

The difference in my YouTube schedule is incredible

Right now, I’m delegating two of those six steps. Uploading videos and thumbnails are two things I should delegate very soon. Descriptions and SEO may take more time, but I’m going to delegate those eventually.

The only thing I can’t delegate is creating my own videos. Luckily, I enjoy creating videos.

If you can take the unnecessary work off your shoulders that you don’t enjoy, then why not do it?

That’s why delegating makes so much sense.

 

Delegating Is Not Free

I have a bunch of awesome people on my team…but that doesn’t mean they work for free. We all have to make ends meet.

THIS is why most people don’t delegate.

They don’t want to make the investment in other people who can help them with some tasks.

And that’s silly. I’ll give you an example.

For my YouTube channel, I wanted a really awesome outro that would show people more of my content and encourage them to subscribe, like, and share my video.

It can take a while to actually mention those calls-to-action in each video. Viewers also know you’re wrapping up the video when you say, “Please subscribe,” towards the end, so they’ll go to the next video they find.

I could have put in the time and learned how to create an outro and ended up with a decent one. That probably would have taken me two hours…and all of this for a decent outro.

Instead, I got this awesome 15 second outro from Fiverr for $7.

The level of quality for this outro is amazing. Three videos playing with confetti in the background. And that mouse in the background? That clicks on the Subscribe button, the notifications bell, the like button, and the share button.

Creating an outro of this quality probably would have taken me an easy three hours since I’d have to first learn how to do most of this stuff.

And yes, this is what I got for $7.

Most people think delegating is expensive. But if you know where to look, you can find great talent for a low price.

My three favorite places to find people are Fiverr, Onlinejobs.ph, and UpWork.

 

Why Pay The $7 When You Could Do It Yourself?

For this question, let’s start off by assuming I could have done that exact quality level outro in three hours (unlikely, but let’s assume).

Even then, I’d pay the $7 in a heartbeat.

Here’s why…

If I create that outro in three hours instead of getting the gig, the value of my time in that moment is $2.33/hr.

Not a high number, but hey, at least I still have that $7, right?

If you can’t find a job that makes you more than $2.33/hr, then maybe it’s a good idea to do it yourself.

It’s not $7 kept. It’s 3 hours lost and even more money. In 3 hours, you can complete a $47 training course. You can put up a book for pre-order and start selling it.

You can book a coaching client.

If you understand opportunity cost, you know how silly it is to not delegate.

Each minute you spend doing it yourself is another minute you can’t do other stuff.

If I had to edit my videos, create thumbnails, and other stuff, no way would I have found the time to create my new book sponsorship Fiverr gig or revamp the Content Marketing Plaza page.

I make more money doing those things than I save from creating my own outro for 3 hours that definitely wouldn’t be as good as the one I received.

 

Do You Trust Yourself?

People often ask, “What would you do with an extra 10 hours each week?” as if it were some hypothetical question that only happens for the select few who have million dollar budgets.

Delegating is so easy that even a very small budget can save you hours of time each week.

However, some people are reluctant to delegate because they see it as handing their hard earned money to someone else for something they could do.

That’s not the real issue. The real issue is a trust issue.

If you hire the person who provided my outro, do you trust yourself to make more than $2.33/hr for the next three hours to justify the $7 investment?

These numbers can get slightly bigger. In most cases, especially when hiring online, it’s a matter of whether you trust yourself to make more than $10/hr for the next X hours to justify the $Y investment.

If you don’t trust yourself to make more than $10/hr with the extra time you get from delegating, you need to change your business model because it’s not working.

And when would you find the time to assess your business model and make those changes? Maybe by delegating 😉

 

In Conclusion

Delegating your tasks isn’t a luxury anymore. It’s a necessity for any business owner who’s interested in reaching more people and providing more value.

What are your thoughts on delegating tasks? Do you have any questions for me? Sound off in the comments below.

Filed Under: productivity Tagged With: delegate

E353: Achieving Success In Your Career + A Special Twist With Returning Guest Chukky Okobi

May 27, 2019 by Marc Guberti Leave a Comment

After an 8 year career in the NFL that includes a Super Bowl victory, Chukky Okobi is now a motivational speaker and certified master neuro-linguistic programming practitioner. He helps people get out of their own way, overcome bad habits and thought patterns that do not serve their life agendas, and create their own custom-designed, fulfilling lives. He’s played in the Rose Bowl and Super Bowl, and he was also a member of the Screen Actors Guild.

Special twist: I only have the mic for about two minutes in this episode as my brother played the role of host for this episode. I hope you enjoy this one 🙂 

 

Quotes To Remember:

“Your opinion is as valid as anyone else’s.”
“Read every single day.”
“You cannot control the referee or your opponent.”
“You are the only person living your experience.”
“The library is free.”
 

What You’ll Learn:

  • Achieving success in your career
  • Overcoming obstacles along the journey
  • Daily habits for success
  • Thoughts to repeat to yourself
  • The “Master Lesson”

 

Key Links From The Episode:

Basic Instructions

Chukky Oboki: FB, Twitter, LinkedIn, IG


Recommended Books:

Content Marketing Secrets by Marc Guberti

Podcast Domination by Marc Guberti

Filed Under: Breakthrough Success

E352: Growing A Business Around Podcasting With Michelle Abraham And Braden Ricketts

May 24, 2019 by Marc Guberti Leave a Comment

Michelle Abraham and Braden Ricketts are a brother sister tag team who helps clients launch their own podcasts. Both of them are business coaches who have witnessed the power of podcasting firsthand and help others harness that power. Braden is a project manager and copywriter, and one thing I love about Braden is that he’s got a non-profit that teaches entrepreneurship to local kids aged 7-12 years old. Michelle is an online marketing manager and podcast genius who has helped launch 30 podcasts in 2018 and has been speaking on stages about podcasting before most people knew what they were.

 

Quotes To Remember: 

“Your net worth is your network.”
“Your uniqueness is your genius.”
“Podcasting is a beautiful platform.”
 
What You’ll Learn:
  • Launching your podcast
  • Becoming a guest on more podcasts
  • Managing other people’s podcasts
  • Maintaining the balance between client work and business work
  • Success habits 

 

Key Links From The Episode: 

Want to see how we can work together? Schedule a free strategy call here. 

Podcast Prelaunch Checklist

AmplifYou

Eventual Millionaire

Amy Porterfield’s Podcast

EOFire

Business Wars Podcast

Grow Your Influence Book Series

Filed Under: Breakthrough Success

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Primary Sidebar

I am a business freelance writer who writes for individuals, small businesses, and corporations. My content will help drive engagement and sales to your business. I have produced content for several companies, including…

  • Upwork
  • MoneyLion
  • Freight Waves
  • Westchester Business Journal
  • Property Onion

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